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Merchant Acquisition
IndusInd Bank · Hyderabad · 0–2 yrs
Get prepared for this role with role-specific interview questions, key concepts, skills you should know, and practical scenarios.
Apply for this Job ↗About the Role
This job posting is for a Merchant Acquisition role at IndusInd Bank, aimed at candidates with 0-2 years of experience. The expected salary is not disclosed.
What You Should Know
- •UPI architecture basics - the roles of PSP, NPCI, remitter bank and beneficiary bank
- •Card scheme mechanics: interchange and MDR (Merchant Discount Rate)
- •Chargeback vs refund vs fraud-transaction dispute handling
- •Card-on-file tokenization and why RBI mandated it
- •Settlement cycles for merchant acquiring (T+1/T+2)
Interview Questions
- 1.Walk me through what happens end-to-end when a customer taps to pay with UPI.
- 2.What is MDR and who typically bears the cost in a merchant transaction?
- 3.How does tokenization improve security compared to storing raw card numbers?
- 4.What's the difference between a chargeback and a refund?
- 5.What metrics would you track for a merchant acquiring business?
Scenario-Based Questions
- 1.Merchant transaction success rate drops from 98% to 88% overnight. How do you triage?
- 2.A customer disputes a card transaction they claim they didn't make. Walk through your investigation.
- 3.You're asked to reduce payment failure rate during a flash sale generating 10x normal volume. What levers do you pull?
Interview Tips
- •Payments interviews often test system-thinking - be ready to sketch a transaction flow, not just define terms.
- •Know NPCI's role vs the issuing bank vs the acquiring bank; interviewers probe this distinction often.
- •Follow recent RBI/NPCI circulars (UPI limits, tokenization deadlines) - it shows you're plugged into the ecosystem.
Ready to take the next step?
Merchant Acquisition at IndusInd Bank