Relationship Officer - Credit Card

About the Role

Job posting for a Relationship Officer position focused on Credit Cards at Axis Bank, requiring 0-4 years of experience with no disclosed salary. Suitable for associates looking to start or grow their banking career.

What You Should Know

• •UPI architecture basics - the roles of PSP, NPCI, remitter bank and beneficiary bank
• •Card scheme mechanics: interchange and MDR (Merchant Discount Rate)
• •Chargeback vs refund vs fraud-transaction dispute handling
• •Card-on-file tokenization and why RBI mandated it
• •Settlement cycles for merchant acquiring (T+1/T+2)

Interview Questions

1. 1.Walk me through what happens end-to-end when a customer taps to pay with UPI.
2. 2.What is MDR and who typically bears the cost in a merchant transaction?
3. 3.How does tokenization improve security compared to storing raw card numbers?
4. 4.What's the difference between a chargeback and a refund?
5. 5.What metrics would you track for a merchant acquiring business?

Scenario-Based Questions

1. 1.Merchant transaction success rate drops from 98% to 88% overnight. How do you triage?
2. 2.A customer disputes a card transaction they claim they didn't make. Walk through your investigation.
3. 3.You're asked to reduce payment failure rate during a flash sale generating 10x normal volume. What levers do you pull?

Interview Tips

• •Payments interviews often test system-thinking - be ready to sketch a transaction flow, not just define terms.
• •Know NPCI's role vs the issuing bank vs the acquiring bank; interviewers probe this distinction often.
• •Follow recent RBI/NPCI circulars (UPI limits, tokenization deadlines) - it shows you're plugged into the ecosystem.